FAQ
Frequently Asked Question by Customer
Q : How To Make Order ?
1. Confirmation of order detail. 2. Provide AI or PDF file for our designer to make an artwork for making sample or producing order immediately. 3. After confirmation of artwork, once deposit is made, we will start production. 4. Photos for mass production will be provided at the first time to make sure everything runs smoothly and the product is exactly what you want. If any change needed and it is within our capability, we will do it at the first time! 5. Delivery of products. The express will be chosen by customers or we find the most cheapest way for you. 6. After service. Once you get the products, always let us know the feedback the first time so we will know if anything needed to be improved.
Q : What Is Your Payment ?
Generally we prefer 40% in advance & 60% before ship date by T/T. We also accept irrevocable L/C at sight if the amount over USD50,000. 1. Payment terms: Bank Transfer, Western Union, Money Gram, PayPal 2. Please remember to leave the correct contact information for delivery
Q : How To Pay Sample and Eexpress Charges?
For the sample fee and courier shipping cost, we accept payment through PayPal and Westen Union. We also can send sample by freight collected at your account if you have contract courier. 1. Accepect payment by PayPal 2. Shipping terms: DHL, UPS, FEDEX, TNT, EMS 3. Dispatch would be arranged within 3 working days, once the payment is confirmed. 4. For Brazil clients, please make sure to tell us your CPF or Tax No. if you choose the shipping terms as DHL, UPS, FEDEX, TNT.
Q : How To Arrange Regular Order Shipment ?
With our contract forwarder or yours. 1. Small order: By express (3-5days), DHL/ UPS/ Fedex/TNT/ EMS etc. 2. Large order: By sea or By air (10days-30ays) 3. Choose the best and convenient way for you
Q : What Your Packaging Way ?
Both cap and bottle adopt the isolated-layer backing of polystyrene tray or Su-Mei Cloth, without of circumstances of rubbing, hitting, and damage on transportation. We Care about each customer all over the world and will do our utmost to offer the best service to customers.
Q : How Do You Control The Quality?
Generally, we use the internationally recognized Acceptable Quality Limit (AQL) standard for all product inspections. Quality inspection at TYH is carried out during each production process. This approach of inspection supports a high level of quality control of products by helping to fix the sources of defects immediately after they are detected, and this system can effectively improve productivity, reduce defect rates, and reduce re-work and waste. Since 2010, in order to upgrade our overall quality to a more advanced level, we launched a new Total Quality Management (TQM) 100% product inspection campaign. We have integrated every single manufacturing procedure into our TQM frame since then.
Q : Why Should I Choose Your Company?
Over the past years, global clients choose TYH as their cosmetic packaging partner because of our experience, open and honest interactions with all our clients, highly trained and conscientious engineering and support people. We are willing to listen to the customer's real needs and keen to deliver everything that has been asking for. We not only offer full custom cosmetic packaging design and service but also devoted ourselves to the continuous development of fashionable and innovative cosmetic containers in order to satisfy the rising global demand for the cosmetic packaging products.